Frequently Asked Questions

Web Design, Social Media Marketing, Branding, & Paid Advertising



Q. What is the typical timeline for a project?

A. Timelines depend on the full scope of work involved. However, most of our projects range from 3-4 weeks to 2 months. We also offer rush delivery and have a library of already built template websites that carry a turn-around time of 3-4 days.

Q. How much does a website cost?

A. Our website design pricing starts at $600 for a 4 page custom designed site and $200 for an optimized one page template site.

Q. How does the payment process work?

A. Our projects start with a 50% deposit. When we have design and content approved, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.

Q. Do you offer ongoing support and maintenance?

A. All of our website design and development projects come with 30 day free website maintenance after launch. We also offer retainer services based on monthly, quarterly and annual packages. Contact us to learn more.

 

Q. What platforms do you work with?

A. We work with Wordpress, Squarespace, WIX, and Shopify.

 

Q. What is the difference between website design and website development?

A. Design is the structure and layout of your website. The development is the builder for your site and provides the foundation and functionality for your website.

Q. Who will I work with during the project?

A. This is a great question to ask and you should ask it of any web design and development agency you are considering, as many of them hand off work to freelancers or interns and often times, you as the customer never get the opportunity to speak to the individual actually creating their site.

We don't think that's right. At Compass, the people who you work with and communicate with will be the same people actually doing the work as well.

Q. Can you help me write content for my website?

A. Yes. We include copy writing and editing in all of our proposals as well as offer content marketing and blogging services.

Q. Can you help me source photos for my website?

A. Yes. We can help you source stock photos from free and paid stock photo sites. We also have photographers and videographers available to produce custom photography and videos for your website.

Q. Do I own my website?

A. Absolutely! Everything that we build will be 100% owned by you. We do reserve the right to use the websites we build in our portfolio, however, that is also entirely up to you. Your business. Your website. Built for you, from us with love.

Q. Does my business need SEO?

A. The better question is, how much do you value the website you just built or have? Not investing in SEO strategies is exactly like building a store front and then never stocking any inventory.

Benefits of SEO include:

  • Better branding and positioning for your business, products and services.

  • Increase in online credibility and trust for your business.

  • Rank higher in the search engines increasing traffic, potential customers, and business presence.

  • Grow your business

Q. Do you provide Google Adwords services?

A. To get the best results from PPC/SEM or Google AdWords, you need the 3 “E’s”: Expertise, Experience, Effort. We’re Adwords and Analytics certified by Google and work diligently to stay up to date with best practices and strategies.


Q. What social media services do you offer?

A. We offer effective Facebook, Twitter, Instagram, and LinkedIn marketing and specialize in Facebook and LinkedIn advertising. We are also proficient in email, text, and affiliate marketing.

Q. What social media services do you offer?

A. We offer effective Facebook, Twitter, Instagram, and LinkedIn marketing and specialize in Facebook and LinkedIn advertising.

Q. What is your typical timeline for a social media project?

A. Our social media marketing services are offered on a month to month or contract basis.


Q. What’s it like working with compass?

A. Our power and our most important resource are our people — whether client, affiliate, partner or peer. We’re passionate about what we do, driven to achieve results, and collaboratively focused on being the best in our industries. We don’t just say this, we live in breathe our credo. By valuing each customer problem as a great opportunity to shine, we’re able to listen and respond to all feedback immediately, and take personal initiative to set the course right.

Q. What kind of businesses do you work with?

A. We work with a broad range of businesses such as small to mid size businesses, brick and mortar stores and shops, startups, nonprofits, and real estate agents and brokerages.

Q. How much is your hourly Rate?

A. Because we try to keep our services as affordable as possible our billable hourly is $75. No baloney or other hidden fees.

Q. Where are you located?

A. Our office is currently located in the historic Pioneer Square neighborhood in Seattle, WA. We are currently in the process of expanding to Miami, Fl.